Frequently Asked Questions
Are you licensed?
Yes. All Plumbers and Gas Fitters in Queensland are required to have an occupational and Contractors licence with the QBCC as well as a Gas licence with the Department of Mines and Energy.
We are also members of the Master Plumbers’ Association of Queensland.
To ensure the safety of your family ensure you only use a licensed plumber and gasfitter.
Visit the QBCC or the Department of Resources, Mines and Energy for more info.
Are you insured?
Yes. Refined Plumbing is a fully licensed and insured plumbing company servicing the sunshine coast. You can rest easy knowing your greatest asset being your home is in safe hands with a fully licenced and insured professional plumbing company.
Do you charge a flat rate or by the hour?
Refined Plumbing provides you with a fixed price quote before the work is started and if you choose not to hire us then you will not be charged! We are also proud of our “no call out fee” policy and competitive prices – if you call during the week (Mon to Fri) between 7 am and 4 pm, you will not be charged a travel fee.
Do you offer quotes?
Yes. Our quote is a fixed-priced quote and is given to you before we start work. So, you know exactly how much you’re up for at the end of the job. (Unless there are underlining issues that need to be resolved other costs may incur.)
Do you clean up your mess?
Yes, absolutely! In fact, we leave your area tidier than when we arrived!
So, if you are looking for an experienced, friendly and reliable plumbing service on the Sunshine Coast, then contact Izaak and our plumbing team today!